Refund policy

Official Refund Policy for Jordy's Eclectics
At Jordy's Eclectics / LNW, we want you to love your unique finds. Because our store carries a curated, eclectic mix of lifestyle goods and digital items, different return rules apply based on what you purchased. Please read our guidelines carefully before completing your order.
1. Digital Products (Planners, Templates, & Downloads)
  • All sales of digital products are final.
  • Because digital downloads are delivered instantly to your device upon purchase and cannot be physically returned, we cannot issue refunds, credits, or exchanges on any digital items once the download link has been generated.
  • If you experience any technical difficulties downloading or accessing your digital files, please contact us immediately at support@shopatlnw.com, and our team will ensure you receive a working file.
2. Physical Goods (Apparel, Accessories, Eclectics, & Lifestyle Finds)
We offer a 30-day return window for all physical merchandise. To be eligible for a return:
  • Your item must be unused, unwashed, and in the same condition that you received it.
  • It must be in its original packaging with all tags attached.
  • Exemptions: For hygienic reasons, intimate apparel, swimwear, bodysuits, and earrings are final sale and cannot be returned unless they arrive damaged.
3. Damaged, Defective, or Incorrect Items
If your item arrives damaged or you receive the wrong product due to a fulfillment error, we will gladly make it right at no extra cost to you.
  • Please inspect your order immediately upon arrival.
  • Contact us at support@shopatlnw.com within 5 days of delivery.
  • You must include your order number and clear photos of the damaged item and its packaging.
  • Once verified, we will issue a free replacement or a full refund to your original payment method.
4. Return Shipping Process
  • To initiate a physical return, please email support@shopatlnw.com with your order number. Do not send your purchase back to the manufacturer address printed on the package.
  • Customers are responsible for paying their own return shipping costs for non-defective items. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
5. Refunds
Once your return is received and inspected by our warehouse team, we will send you an email notifying you that we have received your item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.